HOUSE RULES AND CONDITIONS OF STAY Hoeve – Lakerhof

These house rules form an integral part of the rental agreement for Hoeve-Lakerhof.

By entering the holiday home, the main tenant agrees to these provisions and undertakes to comply with them and to ensure compliance by all fellow guests, visitors, and third parties present on the property.

1. Reservation, payment, and deposit

• The reservation is final upon receipt of the confirmation and payment of the agreed deposit.
• The balance and the deposit must be paid within the agreed period.
• In the event of late payment, the landlord reserves the right to cancel the reservation without any compensation.
• The deposit will be refunded no later than 7 days after departure, less any costs, damages, or outstanding amounts.

2. Cancellation conditions

• In the event of cancellation up to 60 days before arrival, 70% of the rental price remains due.
• In the event of cancellation less than 30 days before arrival, 100% of the rental price remains due.
• Taking out cancellation insurance is strongly recommended.

3. Arrival and Departure

• Check-in – From 4:00 PM, unless otherwise agreed in writing.
• Check-out – No later than 11:00 AM, unless otherwise agreed in writing.
• Upon departure, we ask you:
• • To leave the property broom-clean.
  • To wash all used dishes, empty the dishwasher, and place everything back in the cupboards.
  • To leave ovens, refrigerator, and freezer cleaned.
  • To empty the refrigerator completely.
  • To take any food items brought with you.
  • To sort waste correctly.
  • To switch off lighting, electrical appliances, and heating.
  • To close windows and doors carefully.
  • To return the keys according to the agreed procedure.

4. Use of the Holiday Home

• The property may be used exclusively for recreational purposes.
• Only the persons listed on the reservation may stay in the property.
• The maximum permitted number of persons must never be exceeded.
• Additional guests or visitors must be reported and approved in advance.
• Overnight stays by unregistered persons are not permitted.
• Subletting and commercial activities are prohibited.
• The main tenant remains responsible for the property throughout the entire stay and for ensuring compliance with these regulations by all occupants.

5. Respect for the property and furnishings

• Hoeve-Lakerhof has been furnished with great care. We ask our guests to treat the property, the garden, and the entire contents with respect:
  • Do not move furniture between rooms without permission.
  • Use the garden furniture outside and do not move indoor furniture outside.
  • Television, audio, and other electronic equipment may not be used outside.
  • Locked rooms secured with a key are for the owner’s private use only.
  • Use only the bed linen provided.
  • Missing or damaged inventory will be charged at replacement value.
  • The garage is intended exclusively for storing and charging bicycles.
  • Cars may not be parked in the garage.
  • Equipment from the garage may only be used for its intended purpose.

6. Kitchen and Household Use

• The use of deep fryers, fondue sets, or similar appliances in the home is prohibited.
• Never pour grease, oil, food scraps, or other harmful substances down sinks or drains.
• Do not flush diapers, sanitary pads, tampons, or other objects down the toilet.
• Rinse dishes thoroughly before placing them in the dishwasher.
• Leave the barbecue clean after use.

7. Peace, Noise, and Respect for the Environment

• Hoeve-Lakerhof is located in a residential and nature area where peace and quiet are paramount.
• Nighttime Quiet – Nighttime quiet applies between 10:00 PM and 10:00 AM. During this period:
  • No noise nuisance may be caused.
  • Music must not be audible outside.
  • Noisy activities on the premises or on the public road are not permitted.
• Nuisance:
  • Radios, televisions, musical instruments, and other sound sources must not cause a disturbance to neighbors or local residents.
  • Respect for local residents, nature, and animals is essential.

• Parties and events:
  • Parties, events, bachelor parties, student initiations, and other group activities are permitted only after prior written permission from the landlord.

8. Smoking and prohibited substances

• Smoking is prohibited in all indoor areas.
• Smoking outdoors is only permitted provided the provided ashtrays are used.
• Cigarette butts may not be left on the premises.
• Drug use and other illegal activities are strictly prohibited.
• All additional cleaning, repair, or compensation costs will be charged to the tenant.

9. Pets

• Pets are only allowed with prior permission.
• Pets must not cause a nuisance.
• Pets are not permitted on beds or seating furniture.
• Pets may not be left alone in the holiday home.
• Excrement must be cleaned up immediately.
• Damage or extra cleaning caused by pets will be fully charged to the pet owner.

10. Waste, cleanliness, and sustainability

• We attach great importance to a clean and sustainable environment.
• Waste sorting
  • Waste must be sorted correctly according to municipal guidelines:
    • PMD
    • Paper and cardboard
    • Glass
    • Residual waste
• Energy and water consumption
  • Use water, electricity, and heating responsibly.
  • Switch off lighting when not needed.
  • Do not leave windows open while the heating is running.
  • Turn down the heating when you leave the property.
  • Excessive consumption may be deducted from the deposit.

11. Wifi and internet

• Wifi wordt gratis aangeboden als aanvullende dienstverlening.
• Het gebruik van internet gebeurt volledig onder verantwoordelijkheid van de gebruiker.
• Illegale downloads, hacking of andere strafbare feiten via het netwerk zijn verboden.
• De gebruiker blijft aansprakelijk voor alle internetactiviteiten die tijdens het verblijf plaatsvinden.
• Wifi is offered free of charge as an additional service.
• Use of the internet is entirely the responsibility of the user.
• Illegal downloads, hacking, or other criminal offenses via the network are prohibited.
• The user remains liable for all internet activities that take place during the stay.

12. Safety and Fire Prevention

• For your safety and that of other guests:
  • Children must remain under the supervision of an adult at all times.
  • Emergency exits, hallways, stairs, and passageways must remain clear.
  • Open fires, fireworks, and hazardous substances are prohibited.
  • Fire extinguishers, smoke detectors, and other safety devices may not be removed, covered, or switched off.
  • Candles are only permitted if provided by the owner and used in the designated holders.
  • Personal electrical appliances must be in good working order.
  • A first aid kit is available in the home.
  • Barbecue use is at your own risk.

13. Outdoor Space, Garden, and Parking

• Respect the garden, plantings, and natural environment.
• The erection of tents, windbreaks, or temporary structures is not permitted.
• Do not leave any waste behind on the premises.
• Parking is permitted exclusively in the designated spaces and entirely at your own risk.

14. Damage, defects, and liability

• All damage, defects, or missing items must be reported immediately.
• Unreported damage discovered after departure may be deducted from the security deposit.
• The main tenant is liable for all damage caused by themselves, fellow guests, or visitors.
• In the event of excessive soiling, an additional cleaning fee of at least €100 will be charged, without prejudice to any additional costs.
• The landlord is not liable for:
  • loss or theft of personal belongings;
  • accidents in or around the holiday home;
  • damage to vehicles;
  • temporary interruptions of internet, electricity, water, or other utilities.

15. Privacy and CCTV surveillance

• Any CCTV surveillance is carried out in accordance with applicable GDPR legislation.
• Cameras are located exclusively in permitted zones and never in private areas such as bedrooms, bathrooms, or sanitary facilities.

16. Access by the landlord

• The landlord may, after prior notice or in urgent circumstances, gain access to the property for:
  • urgent repairs;
  • safety reasons;
  • technical inspections;
  • maintenance work.
• The privacy of the guests is respected to the fullest extent in this regard.

17. Non-compliance with the house rules

• In the event of serious or repeated violations, the landlord reserves the right to:
  • terminate the stay immediately;
  • deny access to the accommodation;
  • withhold the deposit in whole or in part;
  • charge additional damage and repair costs
• This does not entitle the guest to a refund of rent, deposit, or other amounts paid.

18. Force Majeure

• The landlord cannot be held liable for damage, inconvenience, or interruptions caused by circumstances beyond his control, including, but not limited to:
  • natural disasters;
  • power or water outages;
  • government measures;
  • strikes;
  • pandemics;
  • technical malfunctions;
  • other cases of force majeure.

19. Applicable law and competent court

• Belgian law applies exclusively to all agreements relating to Hoeve-Lakerhof.
• Disputes fall under the exclusive jurisdiction of the courts of the district of Limburg, Tongeren division.

Hoeve-Lakerhof thanks you for your trust and wishes you a pleasant stay.